Request policy

Order Policy – Qleir Store

1. Order Processing & Delivery Time

• Orders take 5–14 business days to process if the product is available for immediate delivery.

• Delivery time may increase during peak seasons, high order volumes, or due to production line circumstances.

2. Personal Information Confirmation

• Please ensure that your personal information provided with the order is correct, as it cannot be modified after the order is completed.

3. Store’s Right to Cancel Orders

• The store reserves the right to cancel an order in certain cases, such as:

  • If the requested product is unavailable.

  • If there is a pricing error.

  • If the order is found to be fraudulent.

• In such cases, the paid amount will be refunded using the same payment method used on the website.

4. Product Care Instructions

• Abayas should be dry cleaned only at specialized cleaners.

5. Available Sizes

• Available sizes: 52, 54, 56, 58, 60.

• Not available: 53, 55, 57, 59.

6. Product Modifications

• Abayas cannot be modified, and no additions, changes to the model, or color alterations are allowed. Only the displayed product is available.

7. Changing Delivery Address

• If you wish to change the delivery address, you must contact the shipping company directly.

• If you do not respond to the shipping company, the order will be canceled and returned.

• After cancellation, you must contact the store within 3 business days to arrange reshipping. Please note that reshipping fees are fully borne by the customer according to the selected shipping company’s policy.